Customer Satisfaction

📌 PRODUCT REFUND & REPLACEMENT POLICY

– English

Refund Policy

The company believes in complete customer satisfaction. If a product has a manufacturing defect, it may be returned within 10 days from the date of purchase.

This policy applies only if:

  • The product is in marketable condition
  • The original invoice is provided

Refunds will not be applicable if the product has been:

  • Intentionally damaged
  • Improperly handled or misused

Refund Terms & Conditions

  • The Direct Seller must return the product to the RMG Office.
  • The product must be returned within 10 days of purchase.
  • The product must be unused and in original condition.
  • Customers must contact Customer Care before initiating a return or refund.
  • Used or opened products will not be accepted unless an incorrect product was delivered.

Replacement Policy

The company offers a 10-Day Replacement Guarantee. If any defect is found at the time of delivery or within 10 days from the delivery date, the buyer may request a replacement.

Conditions:

  • The defect must be reported within 10 days to the seller.
  • A defective product will be replaced with the same product or part, subject to availability.
  • Replacement may apply to the full product or specific components.

Products Not Eligible for Refund or Replacement

  • Products damaged due to misuse or negligence
  • Consumable items that have been used or installed
  • Products returned without original packaging, box, or accessories
  • Apparel and footwear that are worn, washed, altered, or damaged
  • Original tags and branded packaging must be intact and undamaged